Page 51 - 2021 MHA Start-up Guide

• How are you tracking daily expenses like meals, fuel, hotels, etc.?

• Do you have occupational health and safety procedures written out and displayed?

• Do you have a policy and procedure in place for gathering informed consent for both
minors and adults?

• How will you handle informed consent if the client is in some way impaired?

• How and where do you record client data, and is it HIPAA compliant?

• Are there lockboxes for client data, and are they located within easy reach of staff?

• Is your documentation available in multiple languages?

• How do you report client medical incidents?

• How do you report and deal with client aggression?

• Have you identified a resource at the partner site for reporting purposes?

• Where do you store client bags and belongings?

• Have you secured all parking permits and received a copy of each?

• What protocol do staff follow during surprise inspections from a fire department, police,
public health or ICE?

• What’s the protocol in cases of theft or fraud by clients or associates?

• How does staff deal with vehicle breakdowns?

• How do you report and rectify damage to the vehicle or trailer by staff?

• How do you engage repair services for mission-critical equipment?

• How do you report non-critical equipment damage?

• What is the disposal protocol for bio-waste, sharps, batteries, tires, recyclables, etc.?

MOBILE HEALTHCARE ASSOCIATION 49