Page 81 - 2021 MHA Start-up Guide

Commercial driver’s license (CDL) or Class 1 lincense: An advanced license required to
operate large and specialized vehicles, like mobile health vehicles . If you’re hiring a driver or
sourcing volunteers to drive your mobile health vehicle, be sure to list the CDL requirement in the
job description .

Content review board: An oversight committee that checks all program messaging, documen-
tation and collateral for professionalism, cultural and generational sensitivity and consistency

Contingency planning: Preparing for unexpected events that may occur in the daily and long-
term operation of your program . Contingency planning is a key part of your risk analysis and
should be completed as soon as possible .

Cross-training: Training multiple employees or volunteers to fulfill other roles or perform func-
tions outside of their stated duties. When done correctly, cross-training can maximize the effi-
ciency and effectiveness of your team.

Cultural competency: Your organization’s ability to understand and interpret the languages,
customs and cultures of the communities you serve . Strong cultural competency will help you
build trust, establish rapport and provide better care to those in your community .

Ethernet network switch: A device that connects multiple machines to a computer network .
You’ll need an Ethernet switch if you intend to have several computers accessing the internet
from your mobile health vehicle .

Executive Summary: A one- to two-page overview of your business plan . An executive sum-
mary allows a reader to see the key points of your proposal quickly, without viewing the entire
document .

Federally qualified health center (FQHC): A community healthcare provider supplying primary
care to underserved populations. FQHCs typically receive higher Medicare reimbursements, but
must meet quality-of-care requirements and offer services on a sliding scale. Mobile healthcare
programs that do not operate under an FQHC parent organization may be reimbursed at a lower
rate .

Governance and oversight: The monitoring and enforcement of an organization’s policies and
procedures . You’ll need a team of stakeholders from multiple disciplines to ensure your program
adheres to and follows your parent organization’s procedures correctly .

Gross vehicle rate weighting (GVWR): The maximum operating weight of a vehicle or trailer as
specified by the manufacturer. Exceeding a vehicle’s GVWR can cause damage or even create
health hazards for passengers .

Implementation plan: The tasks you’ll need to complete to launch your mobile healthcare pro-
gram . Your implementation plan should include steps for policy and procedure development,
staffing, vehicle design and code compliance, vehicle and equipment maintenance, content and
communication guidelines, billing and payment, and over-the-road and on-site considerations .

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