Program Description
Mobile healthcare providers are being asked to serve more patients, navigate increasingly complex operations, and make the most of limited staff time. Artificial intelligence (AI) may offer opportunities to reduce time spent on routine, repetitive, and time-consuming work—returning valuable time to providers and staff so they can focus more on patients and potentially serve more people.

This Masterclass will move beyond how to use AI to focus on what to use AI for. Participants will explore common areas of mobile healthcare work where AI may create efficiencies, identify opportunities within their own programs, and consider which opportunities are most appropriate to explore based on their needs, workflows, and capacity. The session will also introduce key considerations for using AI responsibly, including human oversight, privacy, security, and equity.

Learning Objectives
1. Identify common categories of mobile healthcare work (administrative, intake,
clinical documentation) where AI can reduce effort and return time to care teams.
2. Map a program workflow using a guided tool to categorize tasks as provider-only,
delegatable, administrative, or operational bottlenecks.
3. Evaluate and prioritize potential AI opportunities based on workflow fit,
implementation effort, and program capacity.
4. Develop a preliminary AI Opportunity Statement defining the core operational
challenge, expected time savings, desired outcomes, and necessary human
oversight.